Posted on 13 April 2008.
Have you ever bought something from a store, but were unsatisfied? How about this one. A person is in thousands of dollars of debt. They call their lender, and get some of their payments cleared from their account. What about the rest of the payments? How is that person going to pay them off so quickly without penalties? This is when customer service and communication skills come in. Most people don’t know that there different ways to get things done for you. Lets go through three ways to do so.
#1. When you have been visiting a store for a long time, you expect everything to be what you want, including the price. What if, you see a lower price at another store? Then you will go into your store and ask them if you can get the same price as Store B (the other store). If they say yes, great, but what if they say, “Sorry sir/ma’am, we cant do that. Company Policy.” If that is the case, then its time for another plan. There is one thing you can do: Passively Threaten Them. No, not with weapons or physically, just a simple, passive verbal threat like so: “I heard that Store B has a better TV for a better price that your store? Do you want me to go spend my at that store instead?”
This trick traps the company almost every time. How? It works because the company does not want to lose your business to the other store. Its a simple business tactic. Often, the response is to your liking, such as: “Hello, sir/ma’am? How about if we offer you the same TV at the same price, including shipping and handling? Will that be fine?” Now is the time you say, “yes.” Do not push them too far because they are not willing to go any further.
#2. What if you bought an item and wanted a refund because it lacked something u wanted? The store you normally bought it from would normally refund your money. BUT, you were lazy and decide you want a refund after you use it and after the refund deadline has passed. Now what do you do? This time, you do not call customer service or go to the store. This time, you bother the head honchos of the company, the CEO and other top executives. How exactly do you do that?
First, you search for their emails. You can almost every CEO’s email if you search online. After you do that, send your message away. most of the time what will happen is the Elites (the super customer service people) will get the email first and respond. Almost every time you will get an email back saying that they are willing to give you the refund. Why? Because these super agents like to make customer happy, and the only way to do that is by doing what the customers want. They will also have more options, unlike basic customer service representatives, allowing you to take advantage of opportunity.
#3. Now that the important things have been covered, we can move on to the least common method. This is a very simple, yet effective method to try. It also works for both of the scenarios mentioned above. Lets say that a company/store decides not to give you the money back. All you have to do is, make fliers saying how bad the store is and how nobody should visit it. Then, make many copies of it, and go to the store. Stand in front of the store and hand out the fliers to all the customers and visitors that you see.
The company does not mind that, because they have your money already. But what about the customers that are reading your fliers and their business? This is when they company will take you seriously and make deals with you. Then, Bam! You have just succeeded in getting what YOU want.
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Hope this helps those of you who have trouble getting what you want all the time. This way, you can.
